Andhra University Gets a Gen Z–Friendly Post Office

For generations, people have treated post offices as places to visit briefly and leave quickly. However, on the Andhra University campus, a new initiative is working to change that perception. The recently opened “Gen Z Post Office” aims to make postal services more relevant to younger users by redesigning the space around student life.

Unlike a conventional government office, the facility adopts a café-like, shared-workspace design. As a result, it includes sofas, a television, and refreshment facilities, creating a relaxed environment where students can access postal services while meeting and exchanging ideas.

“It honestly doesn’t feel like a post office,” said an MBA student. “Instead, it’s comfortable, has Wi-Fi, and gives us a place to sit and discuss without having to look for a café on campus.”

Moreover, the air-conditioned centre offers Wi-Fi, a small library, and basic amenities such as a microwave and kettle. Because of this setup, MBA, law, and other postgraduate students regularly use the space for group discussions, clearing academic doubts, and coordinating examination schedules and coursework.

According to a law student, the informal setting has changed how students engage with postal services. “You don’t feel rushed here. We come to post documents and often stay back to revise or discuss assignments,” the student said.

At the same time, the post office promotes digital adoption by using QR codes that guide users through Speed Post and other online services. In addition, staff members assist students who are unfamiliar with digital processes.

The initiative has also attracted international students, especially from African countries. “The space feels welcoming and familiar. It’s practical and comfortable at the same time,” one student said.

Postmaster Satish Kumar said the initiative seeks to expand the reach of postal services, build awareness among young users, and improve revenue. He added that the post office has already recorded increased footfall, while continuing to remain accessible to all sections of society.